Harness the Power of Seamless Comunication with JCP
Jedi Communication Platform (JCP) is the breakthrough solution in the Communication Platform as a Service (CPaaS) and Software as a Service (SaaS), designed to streamline the way your business communicates with customers.
JCP offers automation to improve operational efficiency and budget effectiveness with robust integration capabilities to solve challenges faced by customers, all from a single dashboard.
How does CPaaS actually work?
JCP provides an Application Programming Interface (API) to access messaging tools and features provided by CPaaS and SaaS providers. It utilizes AI technology to provide customer analytics and data management. This enabling precise targeting based on customer behavior, preferences, needs, and purchase cycles.
Benefits of CPaaS for Organizations
- Multiple communication tools
- Time and Cost Saving
- Sales Expertise
- Client Onboarding
- Customer Support
- Go-to-Market Partnership
- Scalable Communications
- Quickly adapt to changing market conditions and changing customer preferences.
With a simple drag-and-drop interface, PersonaSync is an all-in-one customer engagement platform that delivers personalized notifications, reminders, and promotions. Upon registration, PersonaSync provide automatic access to the customer data platform (CDP), where all your customer profiles, securely stored.
Advantages of Moments
Personalize, orchestrate, analyze – omnichannel communications – all in one customer engagement platform
Transform customer data into personalized messaging moments
Moments: Broadcast & Flow
Broadcast
When you need to send a single message to everyone in your target audience
- Personalized Placeholders
- Phone number and email validation
- Templates
- Message sending speed
- Date and time scheduling
- Delivery time window
- Email blasting
- Whats-app broadcast or SMS
Flow
When you want to personalize communication using multi-step automated approach based on customer data and behavior.
Visual Builder
Omni-channel communication
Conditions and two-way messaging
Failover
Cross-channel support on a single interface
A customer sends a enquiry over their preferred channel
An agent responds, using contextual interactions
Building platform for rule based and AI multichannel chatbots with smart virtual assistant for automation, speed, and accessibility.
Key Benefit
Lower costs
Automate your customer service and reduce operational costs using a conversational virtual assistant.
Improved customer experience
Chatbots lead to faster response times and first touch resolution, no matter if your agents are busy or offline, keeping your customers happy
Always-on support
Provide customers with convenient, personalized, and timely assistance through any digital touchpoint with simple rule-based chatbots, or bots that can mimic human conversation.
Scalability
Chatbots can help you scale your business – with handling thousands of conversations simultaneously, all at the same quality standard
Unified Customer Data into One Place
- Contact infomation (numbers, emails, installed apps)
- Custom attributes that enrich profiles
- Behavior data and custom events (website visits, form filling, purchases, cart abandonment, etc.)
- Tags & segments for better targeting
- Blacklist (unsubscribes)
CDP Phase
Now – Phase 1
Shorter time-to-value
1. Manual Input and update
- Shorter time-to-value
2. Import
- csv, .xls, .xslx, .txt, or .zip
3. Auto update
- Facebook Instant Forms
4. Out-of-the-box integrations
- Salesforce
- Hubspot
- Microsoft Dynamics 365
- Adobe Commerce
- BigCommerce
- Marketo
- Sugar CRM
- Shopify
- Zoho CRM
Phase 2
Automate Profiles Synchronization
5. Integrations
- API
- SFTP
- Web SDK
- Mobile SDK
Know your customer better than ever before
Tags
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Events
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Segmentation
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Profile scoring
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Analytics
Use Cases by Industry
Transforming how businesses connect with customers, enabling seamless communications through various messaging channels. Let's dive into some specific uses cases across different industries.
Be Where Your Shoppers Are
- Manage all cross-channel communications and streamline operations from a single interface
- Allow customers to use their preferred channel
- Easily switch channels to meet customers where they are
Meet Customers as They Search
- Meet customers when they search for products on Google
- Be available on the search engine with over 95% global coverage
- Drive business value with richer experiences and increased customer satisfaction.
Increase Customer Loyalty and Repurchase
- Product arrivals, sales and events communication
- Back in stock notifications
- Personalized promotional offers
- Date-triggered messages
- Repeat purchases
Optimize Customer Service Costs
- Reduce the number of agents and improve their productivity
- Automating repetitive tasks and allowing agents to work efficiently from home
- Gain a comprehensive view of customer activity, campaign metrics, and revenue performance
- Have a better overview of areas to improve and make data-driven decisions
Enhance Security
Multi-Factor Authentications by sending one-time passwords via SMS, voice, or chat messaging for secure mobile banking and financial transactions.
Automated Account Alerts
inform customers about important updates like balance changes, due dates, and fraud alerts instantly.
Loan Applications and Approvals
Streamline the loan application process with automated communication for document requests, status updates, and approval notifications.
Assist, Educate, Convert and Measure, on any Channel
- Shift phone calls to text messages and increase customer satisfaction
- Even directly from Google Search
Security & Privacy
In pursuit of securing our business and work environment, several paths are followed: secure and responsible use of premises and equipment, logical control of infrastructure and data flows, meeting the compliance requirements.
Personalized Notifications
Power automated order updates, promotional alerts, and abandoned cart reminders to boost customer engagement and sales.
Interactive Customer Service
Engage customers through integrated voice calls, SMS, chat or video calls within single platform, providing personalized support and building stronger relationships.
LIVE CHAT
Registered customer is reaching out via web live Chat
CHAT APPS
Communication is continued over whatsapp
Retail
Provide customers automated support for orders
Most Common retail inquiries can be solved by Chatbots:
- Refund status
- Delivery Information
- Return Policy Information
- Opening Hours
- Shop Locations
Travel Updates
Keep travelers informed about flight delays, gate changes, bus schedules, or upgrades proactively.
Personalized Booking Confirmation
Send instant booking confirmations and travel details via preferred channels such as WhatsApp or Messenger.
Travel Services
Provide customers with automated support for the most common travel requests
- Flight status
- Gate status
- Working hours
- Lost Baggage information
- Check In
On-demand food Delivery
Automate food ordering process via chat app
On-demand Logistic
Automate Driver Onboarding
Channels
- SMSAPI
- EmailAPI
- MessengerAPI
- Apple Messages for Business
- MMSAPI
- RCSAPI
- ViberAPI
- Google’s Business Messages
- VoicesAPI
- Live chatAPI
- WhatsApp BusinessAPI
- Explore all channels
Trusted by Our Customer
